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Company

Habibi.ae started off as an idea - an idea to provide this vast desert region with products that we didn't know existed. Our habibi's travel the world looking for the coolest, oddest , weirdest , funkiest but enthrallingly intriguing products.

We have Habibi's all over the place looking, searching, seeking for those bright spark products that don't have a home and bring them all under one big shiny Dubai based roof. These products now need good homes. They need looking after and they want to be used.

We at habibi have made it our personal responsibility that no-one - no mother, father, brother, sister, girlfriend, boyfriend or pet ever has to receive a pair of socks as a gift again. Unless those socks contain magic beans of course.

We receive new product ideas via messages in bottles, notes attached to pigeons and most recently a machine in the corner of our mad hat offices once called a fax spluttered into life and pushed out a piece of paper from an outpost in a far off land with a drawing of possibly the most ingenious idea we've seen in the last 15 years (its on our site somewhere for you to find).

We are constantly changing, constantly moving and all to bring you, our Habibis the best online shopping experience of your lives. We want you to whoop, scream, holler and shout when you use Habibi.ae and if it doesn't then tell us!

We know you'll want to - but don't keep us a secret. We are here to share - bring joy to these wonderful, crazy products' lives and tell everyone you know - literally shout from the rooftops Habibi.ae it really is the only place to be.

Retail Enquiries

Habibi.ae is always looking for forward thinking new buck or old wise owl partners.

We love what we do and we want to share the love.

If you are a retailer, corporate or web portal looking for new exciting products to feature please get in touch.

Partners

Habibi.ae is all about fantastic and innovative products. If you are a product wholesaler and would like to showcase your products on habibi.ae our crackpot team of habibi scientists are always looking for products to test in the habibi lab. If they approve your products - it's on the fast track to habibi heaven and goes straight onto the site where it will be bathed in milk and fed grapes by habibi angels.

It's how all products want to be treated.

If you think you have the next big thing on your hands or are looking for a fast route to market we want to hear from you. We've seen the craziest products creating the biggest crazes and becoming global phenomenons.

Contact Us on habibi@habibi.ae

Delivery on orders within the UAE

For all orders within the UAE, your order will be dispatched using our premium courier partner Parzel. There is a standard delivery fee of AED 15 per shopping cart. There will be an extra charge of AED 75 for out of delivery areas located within the UAE. The amount of your shopping cart along with the delivery fee will be collected by a Parzel courier at the time of delivery. Please note that goods will not be handed over until the full amount has been received by the courier. Please also note that fod COD deliveries the courier only carries a limited amount of change therefore please endeavor to have the correct amount for the courier.

Delivery charges outside of UAE

We use Fedex for all our international shipments. Fedex rates are based on actual or volumetric weight, whichever is higher, and is calculated during checkout. Shipments will be processed only after credit card payments are verified. International shipments are likely to incur customs fees and duties. Unfortunately it is extremely difficult to quantify exactly how much you'll have to pay in customs fees, as import duties vary from country to country, and on occasion from state to state as well. Prices shown on our website are exclusive of any duties and taxes.

Delivery procedure

  1. The goods you order will be delivered to the address you provide when placing your order. In most cases we recommend that this is a business address or home address. Our carriers will attempt delivery between the hours of 9am and 5pm Sunday to Thursday to the address provided. Orders placed before 10:00 pm on a business working day for deivery within the UAE will be processed the same day and shipped out for next day delivery. For international deliveries an estimated delivery date is given at the time of checkout. Habibi.ae cannot guarantee this delivery date but will endeavour to try and ensure you get your goods as quickly as possible.
  2. Where on the website we have indicated items in stock, we shall endeavor but not guarantee to deliver ordered goods, the next working day within the UAE. Please note that we do all we can to ensure good stock levels, but inevitably we may become out of stock on some items. We continually monitor our stock levels. In most cases goods arrive next day with our customers. It may be the case that if some items are not in stock, or the balance is not in stock, we shall inform you either by your email address or by telephone of the same, and advise you of the anticipated delivery date.
  3. Once dispatched, customers are provided with a tracking ID, to help track the status of deliveries. This allows us to know that you received your delivery in good order and in time. A signature will be required on delivery. Somebody will need to sign for your delivery unless you specify special delivery instructions in advance.
  4. Due to the nature of some of our products being fragile, we offer delivery only via our premium courier partner Parzel, whom we know will look after your package with the greatest care.
  5. When your order arrives you must check for damages and or shortages. Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and/or shortages made after 48 hours of your delivery arriving may be refused. Time and date of delivery is recorded with our carriers.

Delivery Failures

  1. In order to prevent delivery failures we recommend that you provide us with as much delivery information as possible. Detailed addresses with landmarks and complete and valid mobile numbers help expedite your delivery.
  2. If delivery cannot be made to your address for reasons under localhost's control we will inform you as soon as possible.

Packing

Habibi.ae is not a courier or freight company and as such we do not make any profit on shipping. All our prices include packing. We take care not to be wasteful with excessive packing material, and do our best to ensure that your order arrives in the best condition possible.

Receipt of your goods

  1. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
  2. When your order arrives you must check for damages and or shortages. 

IMPORTANT NOTE:
Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers.

Damages and or Shortages

  1. To make a claim for any damages and or shortages you must immediately send an email to habibi@habibi.ae stating your invoice number and the details of the damages or shortages.
  2. If a return shipment needs to be booked, we will issue you with a return code and Parzel will get in touch with you to pick up the shipment. 

Returns

At habibi.ae we fully accept our goods back as long as they are in the same condition as when shipped and not used and the return procedure has been fully completed within 7 days of you signing for the goods.
 

Returns procedure

  1. To exercise your right of cancellation, you must within 7 working days of receiving the goods send an email to habibi@habibi.ae stating your invoice number and that you wish to cancel your order. You may only do so providing the goods have not been fitted or modified in any way, that they are returned with their original packaging and the goods are in a resalable condition.
  2. If a return shipment needs to be booked, we will issue you with a return code and Parzel will get in touch with you to pick up the shipment.
  3. Upon receipt of the goods, we will refund or re-credit you within 30 days for any sum that has been paid by you for the goods only, and not for the packing and shipping by habibi.ae.

Privacy Policy for Habibi.ae

At HABIBI.AE we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the UAE for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Marketing

If you have used the habibi.ae web site before for browsing or purchasing products, it is possible that we may have information about you which is being used to provide information to you regarding offers or events etc that you may find useful. We will continue to provide you with such information unless you request us not to.

If you are a new customer we will ask you whether or not you would like to receive information on future offers, events, new Products and related activities which we believe could be useful for you. We assure you that we will not inundate you with meaningless (junk) emails, but would like to keep you up-to-date with what's going on at habibi.ae

When you receive any of these emails you will find an unsubscribe link at the bottom of every email. This is a one click unsubscribe process and by clicking you will opt out of receiveing any future mails or offers from habibi.ae. Should you wish to restart receiving these emails and offers again you will have to re-subscribe.

We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies who may have interesting offers and information for you. We agree not to send you any marketing emails or pass your details over to third parties unless you give us your permission to do so, or unless we have it already.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of AED 60 to cover costs incurred by us in providing you with the information.



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